Shipping Instructions, Return Guidelines and Conditions

Our number one priority is to make sure you are happy and satisfied with your purchase. Therefore, we have created an easy return procedure in order to make your online shopping experience positive.

SHIPPING DETAILS

You will receive a Shipping Confirmation e-mail when the package has been dispatched. You can exchange the size and/or color of an item ONE TIME ONLY, but you can always return it by following the instructions in our Return Policy, listed below.

RETURNS INSTRUCTIONS

You can return any item purchased on KAREN FALCO LLC within 20 days from the delivery date. Here’s how: 

- Make sure the items are in the same condition you received them in, with all tags still attached. 
- Complete the online Return Form in order to get a Return Number. 
- Use the pre-printed UPS label included in your order and leave the package at a UPS drop-off location within 20 days of the delivery date: a flat Return Fee of $6.00 (plus Sales Tax on this fee, where applicable) will be automatically deducted from your refund. 

- If you prefer, you may send the return using a courier of your choice. If you ship the return package on your own, the Return Fee will not be deducted from your refund. For your security we suggest you use a trackable and insured shipping service, as we are not responsible for the delivery of the return packages.

Your return will be accepted within 2 working days from the delivery date at our warehouse. Refunds will be issued only for properly returned items. If your return does not meet the conditions listed, we will not be able to issue the refund and the package will be sent back to you. 

You may keep track of the return status through our Return link or with the UPS Tracking Number you find on your copy of the pre-printed label.

REFUNDS

KAREN FALCO LLC will reimburse you within 7 business days of the Return Acceptance Confirmation e-mail. The time it takes to restore the credit back to your account depends on your Credit Card terms and conditions.

EXCHANGES

You will receive a Shipping Confirmation e-mail when the package has been dispatched. You can exchange the size and/or color of an item ONE TIME ONLY, but you can always return it by following the Return Policy instructions.

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